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Amazon Connect Mastery

Step into the future of cloud-based customer service with our Amazon Connect Training Program — your complete guide to designing, deploying, and optimizing enterprise-level contact centers on AWS.Whether you're a beginner or looking to sharpen your skills, this hands-on course takes you from setup to advanced integrations — all in just 10 powerful modules.

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Amazon Connect Mastery: Build Scalable Cloud Contact Centers with Confidence

Master Amazon Connect in Just 10 Powerful Modules Learn how to design, deploy, and optimize cloud-based contact centers using Amazon Connect — the future of customer service. No fluff. Just real, hands-on training built for professionals.

Why Learn Amazon Connect?

In today’s customer-driven world, companies are moving to cloud-based contact centers at lightning speed. Amazon Connect — a leading contact center service from AWS — allows businesses to serve customers better, faster, and smarter.
⦾ Cloud-native
⦾ Scalable
⦾ Cost-effective
⦾ Integrates with your tools
⦾ Fully customizable

But here’s the catch: there’s a huge knowledge gap in how to actually build and manage these systems effectively. That’s where this training comes in.

What You'll Get in This Training

This is not your typical theory-based course. This is a deep, action-based training designed to help you implement real-world solutions — even if you’ve never touched Amazon Connect before.

10 Action-Packed Modules:

  • Module 1: Introduction to Amazon Connect
  • Module 2: User & Telephony Setup
  • Module 3: Contact Flows Deep Dive
  • Module 4: Queues, Routing, and Agents
  • Module 5: Lex Bots and IVR Integration
  • Module 6: AWS Lambda Integration
  • Module 7: Chat, Tasks, and Omnichannel Setup
  • Module 8: Reporting and Analytics
  • Module 9: Security, Compliance & Logging
  • Module 10: Advanced Topics and Best Practices
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Frequently Asked Questions

Nope! While a basic understanding of AWS is helpful, we start from the ground up. This training is beginner-friendly and builds step-by-step, so even if you're new to cloud contact centers, you’ll be just fine.

All sessions are conducted live via Zoom or Microsoft Teams, depending on your preference. You’ll also get access to the session recordings in case you miss a class or want to review the content later.

Yes! Upon successful completion of the training, you’ll receive a Certificate of Completion that you can add to your LinkedIn, resume, or share with your employer.

Absolutely. We offer installment plans to make it easy and affordable for you to join. Just choose your preferred plan at checkout or contact us for custom arrangements.

since 2019

Hats off to Garment! Their professional and commitment shine through

For any inquiries call the +1 (469) 465-6160

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